Refund Policy

Thank you for choosing Epic Flowers for your floral needs. We strive to provide the freshest, highest-quality flowers and exceptional service. However, we understand that sometimes things don't go as planned. This Refund Policy outlines the circumstances under which we offer refunds or replacements.

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page.

This Refund Policy is governed by the laws of United Kingdom.

Freshness and Quality Issues:

We take great care in ensuring the freshness and quality of our flowers. If you receive flowers that are damaged, wilted, or significantly different from what you ordered (e.g., wrong flower type, color, or arrangement), please contact us within 24 hours of delivery with clear photographic evidence. We will gladly offer one of the following solutions:

• Replacement: We will arrange for a replacement bouquet to be delivered as soon as possible, free of charge.

• Refund: A full or partial refund may be issued depending on the extent of the issue.

Delivery Issues:

• Non-Delivery: If your order is not delivered on the scheduled date due to an error on our part (e.g., incorrect address, driver error), we will either reschedule the delivery or issue a full refund.

• Delivery to Incorrect Address: If the delivery was made to an address provided by you that was incorrect, we are not obligated to provide a refund or replacement. Please ensure you provide accurate delivery information at checkout. We can, however, attempt to retrieve the flowers and redeliver them to the correct address for an additional delivery fee.

• Recipient Unavailability: If the recipient is not available at the time of delivery, our delivery driver will attempt to leave the flowers in a safe place. If this is not possible, we will contact you to arrange an alternative delivery time. If we are unable to reach you or the recipient within a reasonable timeframe, we may need to dispose of the flowers, and a refund will not be issued.

Cancellations:

• Same-Day Orders: Orders placed for same-day delivery cannot be cancelled.

• Advance Orders: For orders placed for delivery on a future date, cancellations are accepted up to 24 hours before the scheduled delivery date. A full refund will be issued for cancellations made within this timeframe. Cancellations made less than 24 hours before the scheduled delivery date may be subject to a partial refund or no refund at all, depending on the stage of preparation.

Add-on Products:

Refunds for add-on products (e.g., chocolates, vases, teddy bears) are only available if they are returned in their original, unopened condition.

To request a refund or replacement, please contact us via:

• Phone: 01501531322

• Email: info@epicflora.co.uk

• Contact Form: Contact

Please provide your order number, a description of the issue, and clear photographic evidence if applicable.

Refund Processing:

Refunds will be processed within 5 business days and credited back to the original payment method.

 Exclusions:

• We do not offer refunds for changes of mind or if the recipient simply does not like the flowers.

• We are not responsible for damage caused by the recipient after delivery.